Credgenics, a leading SaaS-based debt collections and resolution platform, has announced the launch of CG Setu, a major initiative to strengthen field debt collections. This move follows the acquisition of Arrise, a collections service provider specialising in the BFSI sector.
CG Setu aims to create a digitally empowered, agile, and compliant field fleet that acts as an on-ground bridge between lenders and borrowers. By combining Credgenics’ collections technology leadership with Arrise’s pan-India reach, the platform will deliver a more efficient, data-driven, and transparent collections experience.
Founded in 2019, Arrise operates across 25+ Indian states with a workforce of over 5,000 professionals, offering calling services in 13+ vernacular languages. The company will continue under its current leadership for at least the next five years.
With this acquisition, Credgenics transforms into a full-stack collections solutions provider with a presence in 18,000+ pin codes across India. Its expanded offerings now cover:
-
On-field operations
-
Digital collections
-
Multiple dialers & voice bots
-
Litigation and repayment management systems
-
Strategic consulting on collections & legal workflows
Rishabh Goel, Co-founder & CEO, Credgenics, said:
“This strategic partnership marks a huge step forward in Credgenics’ mission to transform debt collections with technology. CG Setu will disrupt the field collections model with its efficient, data-driven, and compliant approach. It will deliver greater efficiency and complete transparency for lenders, while providing a superior experience for borrowers.”
Credgenics has built strong traction in the financial ecosystem:
-
Managed 98M+ loan accounts worth $250B+ in FY24
-
Facilitated 1.7B omnichannel communications for 150+ financial institutions globally
-
Raised $80M funding to date, including a $50M Series B led by WestBridge Capital (Aug 2023)
-
Posted a 40% revenue growth in FY25 to ₹220 crore, with ₹25 crore profit before tax
With CG Setu, Credgenics is positioning itself as India’s first end-to-end debt collections platform—blending technology, analytics, and on-ground reach to redefine the future of financial recovery.
By: Arushi Agarwal
